We offer Support for Metastorm BPM systems. We especially offer support for older
versions of the product called e-work that are no longer supported by Metastorm,
should you require it.
We typically offer a support package that allows unused support hours to be used
for consulting and development. This allows minor updates, fixes and enhancements
to be made to Metastorm BPM systems without the need for budget approval. Given
the agile nature of the product, both we, and our customers find this the most
suitable approach.
All support is arranged over remote connections. Physical visits can be arranged as
required or extreme circumstances.