Process Mapping Articles 
 1. Clear Design 
 2. Audit Information 
 3. Clear Status and priority 
 4. Consistent and transparent escalations 
 5. Integrated user help 
 6. Integrated User Feedback 
 7. Easily implemented HTML reports 
 8. Integrated Process view 
 9. Integration to existing and future systems 
5. Integrated user help
HTML user help can easily be incorporated into the system, to be maintained by ‘power users’ or administrators.
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