Buying software to implement a Business Process Management (BPM) project is an expensive
undertaking. The fact is that choosing the right software is only part of the problem. Typically the
greater cost will be the implementation of the system, otherwise you will probably not be getting
enough benefit from the software. Development of the solution is also the critical part of the
entire exercise. Even if you do not have the best possible software, good design and development
of the solution can make the solution work effectively. If the design or development is flawed,
even the most perfect software will not save your project from disaster.
Because of the importance of the implementation of your solution, it is vital that you choose your
solution provider carefully. Once the sales pitch is over, and the cheque is cashed, you will need
varying amounts of consulting, design, training, development and support. These five steps will
ensure that you select a provider who is able to provide any or all of these services relating to the
software you are buying.
1. Where does the Solution Provider fit in?
