References given by the provider may not be related to the provider.
Ensure the provider can give you solid references. Request contact details to allow you to follow
up these references. Find out how the provider offers these customers, and how highly the
customer values the provider. Ask if you can see the systems developed in their working
environment, for example. Ask about all aspects of performance, not necessarily just those you
may be interested in. Times may change, and in any case, it is good to make sure the provider
has fully encompassing resources and experience.
If the provider is unwilling or unable to provide contact details, see if you can get them yourself
(for example from the Software Producer) and contact them yourself. You may find out that the
customer was serviced by another provider altogether.
1. Where does the Solution Provider fit in?
